Enhanced Customer Experience
With digital service touchpoints, customers can access information anytime, anywhere and interact with ease — strengthening brand loyalty and boosting customer satisfaction.
Service Booking
Multi-Channel Booking with Seamless Online Scheduling
Service Booking integrates with your App, website, and SNS Official Account, offering customers greater convenience and lowering barriers to schedule a visit. Once a booking is made, the system automatically pushes the details to Smart Workshop, converting them into actionable work orders for real-time resource planning.
Effortless Booking Experience
Multi-Channel Access
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More booking options for customers—easier scheduling, higher show-up rates.
Customer Self-Service
Flexible booking, rescheduling, or cancellations—all in the customer’s hands.
Real-Time Workflow Sync
Estimated service time is calculated and immediately routed to Smart Workshop for scheduling.
Service Go
One-Stop Access to Vehicle Status, Booking Progress & Advisor Communication
Service Go enables customers to access real-time service updates directly through SNS—no app download required. From vehicle info and booking status to repair progress and direct advisor contact, the entire journey is transparent and connected.
Proactive Service Updates
Zero Friction Access
View vehicle history and status directly via SNS.
Instantly check booking, repair progress, service details, and more.
Direct Advisor Contact
Tap to call or message your dedicated advisor, complete with profile and business card.
Service Go enables real-time customer-advisor interaction, enhancing the brand experience and satisfaction.
—— Customer Experience Manager
Automatic sync with Smart Workshop connects front and back offices seamlessly, improving communication efficiency.
—— Front Desk Supervisor, Service Workshop
With LINE access to repair progress and details, inquiries dropped sharply, allowing advisors to focus on service.
—— After-Sales Advisor Lead
After integrating LINE and website booking, scheduling became easier and return rates rose by nearly 20%.
—— After-Sales Service Manager