Smart After-Sales Service Management
From booking to workshop reception, comprehensive digital tools empower automotive brands to improve efficiency, reduce costs, and elevate the customer experience end to end.
Smart Workshop
Next-Level After-Sales Efficiency with End-to-End Digitalization
Smart Workshop leverages AIoT and automated workflow management to help automotive brands optimize space planning, assign work bays, and track real-time progress, while transparently sharing every service milestone with customers.
This drives higher productivity, workforce efficiency, and customer satisfaction — truly lowering costs while increasing after-sales performance.
Three Core Modules to Address Operational Pain Points
Appointment Management
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Automatically assigns bays and staff, reducing front-desk workload and scheduling conflicts
Service Cam Quotation
Real-time video-based estimates to increase upsell acceptance and customer trust
Body & Paint
Online request and instant estimates to shorten wait times and encourage workshop visits
Welcome Aboard
Deliver Personalized Experiences with Data-Driven Precision
By leveraging license plate recognition and location detection, the system instantly identifies returning customers and retrieves their preference and history data in real time. This enables Service Advisors to greet each customer with context-aware service the moment they arrive—enhancing efficiency and personal connection.
With data powering every step from arrival to delivery, Welcome Aboard transforms your reception into a seamless, proactive experience.
Gain a Complete Customer View
Real-Time Profile Sync
Instantly displays customer preferences, notes, and visit history upon arrival for faster situational awareness.
Automate Personalized Welcome
Automatically triggers tailored service flows based on license plate or geolocation.
Build Long-Term Service Memory
Each interaction is recorded and updated to ensure consistent, evolving experiences for future visits.
Automated recognition streamlines reception, saving manpower and enhancing each customer’s sense of exclusivity.
—— Service Reception Supervisor
Real-time repair updates reduced customer inquiries and significantly improved satisfaction.
—— Service Workshop Manager
Each returning customer enjoys a personalized welcome, creating a warmer experience and stronger brand affinity.
—— Customer Service Department Manager
Smart Workshop automates bay scheduling, reducing front-desk workload and increasing daily capacity by over 20%.
—— After-Sales Service Manager, German Automotive Brand